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| August 2010 |
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| We are delighted to announce that Adele
Rydings has joined the Commercial team. |
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| Adele brings with her a wealth of knowledge
and experience and will be joining us from National Tyres. Adele has had
responsibility for a number of Commercial functions including Compliance,
Customer Complaints, Customer Service and General Query Resolution. |
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| July 2010 |
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| Launch of Customer Feedback
Analysis |
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| We have now added a valuable feedback tool to
our customer reporting suite. Customers are asked to complete a traffic light
matrix to give us valuable feedback of the current levels of service, quality
and our systems. |
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| The survey can be found on the customer log in
page of the reporting suites and the results will help us to further improve
our overall service to our customers. |
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| June 2010 |
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| A suite of new reports have now been added to
our TAMS system to improve the overall management of our customer and service
partner accounts actively and efficiently. |
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| Network Managers can now log site visits to
customers and service partners along with comments. These comments can be
viewed by all DTM Managers and staff and reports are live. This enables us to
deal enquiries quickly and effectively and allows us to check for updates on a
regular basis. |
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| May 2010 |
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| We are delighted to announce with immediate
effect, that DTM are responsible for Dolphin Hire's full tyre management and
service provision. |
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| Dolphin Hire caters for a wide variety of
requirements from a day or town, up to a full contract hire for three years or
more. With an up to date and well maintained and presented fleet ranges from
panel vans through to Transit Luton Vans. |
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| April 2010 |
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| We are delighted to announce that Ian
Woodfinden as joined our team. |
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| Ian brings with him a wealth of tyre industry
knowledge and with a manufacturing background will help us to develop our core
sales offer to our customers. |
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| March 2010 |
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| We are delighted to announce with effect from
March 2010, we are responsible for Secured Mails full tyre management and
service provision for their Liverpool location. |
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| Secured Mail is an independent company
established in 2004 and was granted a licence to handle bulk mail delivery
including transactional mail and direct mail. |
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| February 2010 |
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| We are delighted to announce that Frank
Loughlin has been appointed as Operations Consultant. |
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| Frank is responsible for looking at our
Quality Systems and building our application towards ISO9002. |
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| Frank brings with him a wealth of tyre
industry knowledge from a servicing and management perspective. |
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| January 2010 |
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| I am delighted to announce that with effect
from Monday 25 January 2010 Simon Mulholland will join us as assistant Company
Accountant, Simon will be involved with the various companies within the Direct
Tyre group, and will be reporting to Anne Lang. |
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| Simon has a wealth of knowledge in accounting,
cost management and analytical skills. |
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| We are pleased to announce phase one of our
system upgrade has been completed successfully. |
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| Over the next few weeks we'll be unveiling
some of the new facilities available to you, so check back soon for more
information! |
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| Select a year : 2010, 2009, 2008, 2007, 2006, 2005 |
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